FAQs

Esborder – Frequently Asked Questions (FAQs)

1. What is the checkout process like on Esborder?

Shopping on Esborder is designed to be streamlined and secure. Once you have added your items to the basket, click the cart icon at the top right of the page. After reviewing your order summary, select “Secure Checkout.” You will then follow three simple steps: entering your delivery address, choosing a shipping method, and selecting your preferred payment option. Please ensure all details are accurate to prevent any fulfillment delays.

2. How do I provide my personal details during checkout?

During checkout, we require essential information including your shipping destination, billing details, and a primary contact email. To ensure the highest level of security, our platform protects your sensitive information using industry-standard SSL (Secure Sockets Layer) encryption.

3. Which payment methods are accepted by Esborder?

We offer various secure payment options for your convenience. Esborder accepts major credit and debit cards, including:

• Visa, Mastercard, Discover, and American Express. We also securely process payments via PayPal, ensuring your financial data is handled with the highest level of security.

4. Can I modify or cancel my order after it has been placed?

We understand plans can change. You may request an order cancellation or modification for a full refund within 12 hours of placement. Please contact us at support@esborder.com immediately. After this 12-hour window, the order enters our automated fulfillment system and cannot be modified. However, you can still return the item for a full refund once it arrives using our return process.

5. How can I track the delivery status of my order?

Once your order is shipped (following our 3-5 business day production and handling period), you will receive a Shipping Confirmation Email. This email includes your unique tracking number and a link to the carrier’s portal (UPS, FedEx, or USPS), allowing you to monitor your package in real-time.

6. What is the official return policy?

Esborder offers a straightforward 30-day return policy, effective from the date of delivery. Items must be returned in their original, resellable condition. We provide a Prepaid Return Label inside your original package, and there are No Restocking Fees. For full details, please visit our dedicated “Return & Refund Policy” page.

7. What should I do if I receive a damaged or incorrect item?

Your satisfaction is our priority. Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact Esborder support within 7 days of delivery. Provide your Order ID and clear photographs of the issue at support@esborder.com. We will arrange for an immediate replacement or issue a full refund at no extra cost to you.

8. What is the best way to contact Esborder customer support?

For the most efficient assistance, please reach out to us via email or visit our physical office:

• Email: support@esborder.com
• Address: 730 NW 107TH AVE. STE 102, MIAMI, FL 33172, UNITED STATES
• Website: esborder.com Our dedicated team aims to provide a resolution within 1 business day.