Cancel/ Change Order

Esborder – Order Adjustment & Address Verification Policy

At Esborder, we recognize that circumstances can change quickly. To provide you with added flexibility and peace of mind, we offer a 12-hour window after placing your order to request adjustments or cancellations.

1. Cancellation or Modification Within the 12-Hour Window

If you determine that you need to cancel your order or make modifications to product details, quantities, or shipping methods, you must submit your request within the first 12 hours of the purchase time.

You can reach our team and initiate your request through the following methods:

• Email: support@esborder.com
• Contact Form: Utilize the “Contact Us” section on our website at esborder.com.

We are committed to addressing your request as quickly as possible within this critical timeframe.

2. Important Processing Note

Once the initial 12-hour window has elapsed, our fulfillment process begins immediately to ensure timely delivery. We are unable to guarantee or make any further changes, modifications, or cancellations to the order after this time. We genuinely appreciate your understanding and support of this necessary processing timeline.

3. Address Accuracy and Verification

It is mandatory that you double-check and verify your delivery address carefully before you submit your order during the checkout process.

It is the sole responsibility of the customer to ensure the shipping address is complete and accurate in every detail—including the correct street name, apartment/suite number, city, state, and ZIP code—to prevent any issues, delays, or failures with delivery.

4. Address-Related Liability

Esborder is not liable for failed deliveries, losses, or returned shipments that result directly from incorrect or incomplete address information provided by the customer during checkout. Your meticulous attention to detail during the address verification step is essential and helps us serve you more efficiently.

5. Customer Support

If you have questions about this policy or require assistance with an order, our dedicated customer support team is here for you.

• Store Name: Esborder
• Email: support@esborder.com
• Address: 730 NW 107TH AVE. STE 102, MIAMI, FL 33172, UNITED STATES
• Website: esborder.com

Thank you for choosing Esborder. We are committed to delivering your order with care and efficiency.