Cancel/Change Order

Effective Date: July 21, 2026

At Esborder, we understand that you may need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains when changes can be made, how to request them, and the limitations that apply once an order enters processing or shipment.

If you need assistance, please contact our Customer Support team as soon as possible.

Contact Information

Cancellation Requests

Orders may be canceled only before they enter processing or fulfillment.

Because we begin preparing orders quickly, we encourage customers to submit cancellation requests immediately after placing an order.

Submitting a cancellation request does not guarantee that the order can be canceled.

Our team will review the order status and notify you whether the cancellation has been successfully completed.

How to Request a Cancellation

To request an order cancellation, please email contact@esborder.com and include:

• Order number
• Full name used for the order
• Email address used during checkout
• Reason for the cancellation request (optional)

Providing complete information helps us process your request more quickly.

Order Status

Once an order has entered processing or has been shipped, it can no longer be canceled.

Order Change Requests

Customers may request changes before an order enters processing.

Possible changes include:

• Shipping address
• Recipient name
• Email address
• Product size
• Product color
• Quantity
• Removing an item
• Adding an item (subject to availability)

All requested changes are subject to inventory availability and order status.

Shipping Address Changes

If you notice an incorrect shipping address, please contact us immediately.

Address changes can only be made before the order enters fulfillment.

Once a package has been transferred to the shipping carrier, we are generally unable to modify the delivery address.

Customers are responsible for providing accurate shipping information during checkout.

Product Changes

If you would like to change the size, color, or style of an item, we will make every reasonable effort to accommodate your request before processing begins.

Product changes depend on:

• Inventory availability
• Processing status
• Warehouse preparation stage

If the requested product is unavailable, we will notify you of the available options.

Quantity Changes

Customers may request to increase or decrease quantities before processing begins.

If additional payment is required, the order will not be updated until payment has been successfully completed.

Adding Items to an Existing Order

If your order has not yet entered fulfillment, we may be able to add additional products.

Availability depends on:

• Inventory levels
• Processing timeline
• Payment completion

If adding items is no longer possible, you may place a separate order.

Orders That Cannot Be Changed

We are generally unable to modify orders that are:

• Already being processed
• Packed for shipment
• Assigned to a shipping carrier
• Already shipped
• Delivered

At this stage, customers may be eligible to request a return after delivery in accordance with our Return & Refund Policy.

Incorrect Customer Information

If incorrect information was entered during checkout, please notify us immediately.

Examples include:

• Misspelled recipient name
• Incorrect email address
• Incorrect shipping address
• Missing apartment or unit number

Prompt notification gives us the best opportunity to update your order before shipment.

Payment Changes

After payment has been successfully authorized, we are generally unable to change the payment method associated with an order.

If payment authorization fails, you may place a new order using a different payment method.

Promotional Discounts

If a promotion or discount expires after an order has been placed, it generally cannot be applied to modified or newly submitted orders.

Promotional pricing is subject to the terms of each individual offer.

Customer-Initiated Cancellations

If your cancellation request is approved before processing begins:

• The order will be canceled.
• No shipping charges will be incurred.
• Any authorized payment will be handled according to our refund procedures.

Refund processing timelines are described in our Return & Refund Policy.

Orders Already Shipped

Orders that have already been shipped cannot be canceled.

If you no longer wish to keep the products, you may request a return after delivery, provided the items meet the eligibility requirements described in our Return & Refund Policy.

Refused Deliveries

If a shipment is refused by the recipient or returned because delivery could not be completed, any shipping expenses incurred may be deducted from the refundable amount where applicable.

Fraud Prevention

For security purposes, Esborder reserves the right to decline cancellation or modification requests if:

• Order ownership cannot be verified.
• Fraudulent activity is suspected.
• Payment verification is incomplete.
• The request conflicts with our security procedures.

Additional verification may be required before changes are approved.

Customer Responsibilities

Customers are responsible for:

• Reviewing all order details before completing checkout.
• Providing accurate shipping and billing information.
• Contacting us immediately if changes are needed.
• Monitoring order confirmation emails for accuracy.

Policy Updates

Esborder reserves the right to update this Cancel / Change Order Policy at any time.

Any revisions become effective immediately upon publication on our website.

Contact Us

If you need to cancel or modify an order, please contact us as soon as possible.

Our Customer Support team is committed to assisting you promptly and will make every reasonable effort to accommodate eligible cancellation or order change requests before processing begins.