Payment Methods

Effective Date: July 21, 2026

At Esborder, we are committed to providing a secure and convenient checkout experience. This Payment Methods Policy explains the payment options we currently accept, how payments are processed, and what customers can expect during the payment process.

If you have any questions regarding payment, please contact our Customer Support team.

Contact Information

Accepted Payment Methods

Esborder currently accepts the following payment methods:

Only the payment methods displayed during checkout are available for completing purchases.

PayPal

PayPal provides a fast and secure way to complete your purchase.

When selecting PayPal at checkout, you will be redirected to your PayPal account to authorize the payment. Once the transaction has been successfully completed, you will be returned to our website to receive your order confirmation.

Venmo

Customers may also complete eligible purchases using Venmo.

When Venmo is selected during checkout, you will be guided through the secure payment authorization process. After the payment is approved, your order will proceed to confirmation and processing.

Payment Authorization

All payments are subject to authorization and verification before an order is processed.

Your order will only move into fulfillment after successful payment approval.

If payment authorization cannot be completed, your order may be delayed or canceled.

Order Confirmation

After your payment has been successfully authorized, you will receive an order confirmation email that includes:

• Order number
• Purchased items
• Payment confirmation
• Billing summary
• Shipping address

If you do not receive a confirmation email within a reasonable time, please contact our Customer Support team.

Currency

All prices displayed on the Esborder website are listed in U.S. Dollars (USD) unless otherwise stated.

If your financial institution uses a different currency, the final amount charged may vary depending on your provider's exchange rate and policies.

Payment Security

Protecting your payment information is a priority.

Payments are processed through secure payment platforms that use industry-standard security technologies to help safeguard your financial information during transmission.

Esborder does not store complete payment credentials on its own servers.

Billing Information

Customers are responsible for providing accurate billing information, including:

• Full name
• Billing address
• Email address
• Payment account information

Incorrect or incomplete billing information may prevent payment authorization and delay order processing.

Payment Verification

For security purposes, certain orders may require additional verification before processing.

Verification may be performed to:

• Confirm payment authorization
• Prevent unauthorized transactions
• Reduce fraudulent activity
• Protect customer accounts

If additional verification is needed, our Customer Support team may contact you.

Failed Payments

A payment may fail for several reasons, including:

• Insufficient funds
• Incorrect payment information
• Authorization declined
• Security verification failure
• Technical issues with the payment provider

If your payment is unsuccessful, please review your payment details and try again or use another accepted payment method.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us promptly.

Provide:

• Order number
• Payment date
• Amount charged
• Any available transaction details

Our team will investigate the matter and assist you as quickly as possible.

Payment Changes

Once an order has been successfully submitted, the payment method generally cannot be changed.

If payment authorization has not yet been completed, you may place a new order using your preferred payment method if necessary.

Taxes

Applicable taxes, where required, will be calculated during checkout and displayed before your purchase is completed.

The total amount shown at checkout reflects the final amount due before you submit your payment.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refund processing begins after returned items have been received, inspected, and approved in accordance with our Return & Refund Policy.

Refunds are typically processed within 12 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider.

Fraud Prevention

To help protect our customers and maintain a secure shopping environment, Esborder reserves the right to:

• Decline suspicious transactions
• Request additional verification
• Cancel orders associated with fraudulent activity
• Limit transactions when necessary for security purposes

These measures are intended to protect both customers and our business.

Payment Issues

If you experience any problems during checkout, we recommend:

• Confirming that your payment information is correct.
• Verifying that your PayPal or Venmo account is active.
• Trying the payment again after a few minutes.
• Contacting your payment provider if the issue continues.

If you still require assistance, please reach out to our Customer Support team.

Policy Updates

Esborder may update this Payment Methods Policy from time to time to reflect changes in our payment services or business operations.

Any updates become effective immediately upon publication on our website.

Contact Us

If you have questions regarding payments or need assistance with a transaction, please contact us.

Our Customer Support team is available to assist you with payment-related questions and to help ensure your checkout experience is secure, smooth, and convenient.