Return & Refund Policy

Effective Date: July 21, 2026

At Esborder, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions for returning products, requesting refunds, and resolving order-related issues.

If you have any questions, please contact our Customer Support team before sending back any item.

Return Eligibility

We accept returns within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be returned within the 60-day return period.
• Be in its original condition.
• Be unworn, unused, and unwashed.
• Include all original tags and packaging whenever possible.
• Be free from damage caused after delivery.

Returns that do not meet these conditions may not be eligible for approval.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return, including:

• Gift cards
• Final sale or clearance items marked as non-returnable
• Products damaged through misuse, improper care, or normal wear and tear
• Items returned without sufficient identifying order information

If you are unsure whether your item qualifies, please contact us before returning it.

Return Process

Returning an item is simple.

Step 1 – Contact Us

Email contact@esborder.com with:

• Order number
• Full name
• Item(s) you wish to return
• Reason for the return (optional but helpful)
• Photos if the item is damaged, defective, or incorrect

Step 2 – Return Authorization

Our support team will review your request and provide return instructions if your request qualifies.

Please do not send items back before receiving return instructions.

Step 3 – Ship the Return

Package the item securely and send it according to the provided instructions.

We recommend using a shipping service that includes tracking for your records.

Step 4 – Inspection

After your returned package arrives, our team will inspect the item to confirm it meets the return requirements.

Once inspection is complete, we will notify you of the outcome.

Return Timeline

Refund Policy

Once your return has been approved and inspected, your refund will be processed to your original payment method.

Refunds are issued only after the returned merchandise has been received and approved.

Depending on your payment provider, the funds may appear in your account shortly after processing.

Refund Processing Time

Please note that individual financial institutions may require additional time to post the transaction.

Return Shipping Fees

Esborder does not charge any restocking fees.

Customers may be responsible for return shipping costs unless:

• The wrong item was received.
• The item arrived damaged.
• The item has a verified manufacturing defect.
• The error was caused by Esborder.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different size, color, or style, we recommend:

1. Returning the eligible item.
2. Waiting for return approval.
3. Placing a new order for the preferred product.

This ensures the fastest service and product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly.

Include:

• Order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

Our team will review the information and work toward an appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, please notify us as soon as possible.

To help us resolve the issue quickly, include:

• Your order number
• Photos of the received item
• Photos of the shipping label

After review, we will provide further instructions.

Items Lost During Return Shipping

If you are responsible for arranging the return shipment, we recommend using a tracked shipping service.

Esborder is not responsible for returns that are lost before reaching our return facility.

Please keep your shipping receipt and tracking information until the return process has been completed.

Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check your bank or payment account.
2. Contact your payment provider.
3. Allow additional processing time if required by your financial institution.

If you still need assistance after these steps, please contact our Customer Support team.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

If your order has already been processed or shipped, it cannot be canceled. You may request a return after delivery if the item qualifies under this policy.

Refused Deliveries

If a shipment is refused or returned because delivery could not be completed, any applicable shipping costs incurred by the carrier may be deducted where permitted before any refund is issued.

Promotional Items

If an order included promotional pricing, discounts, or special offers, any refund will reflect the actual amount paid for the returned item rather than the original listed price.

Fraud Prevention

To protect both customers and Esborder, all return and refund requests may be reviewed before approval.

We reserve the right to decline requests involving:

• Fraudulent activity
• Abusive return patterns
• Returned items that do not match the original order
• Products altered after delivery

Customer Responsibilities

Customers are responsible for:

• Returning items within the 60-day return period.
• Providing accurate order information.
• Packaging returned items securely.
• Following the provided return instructions.
• Retaining shipping documentation until the return is completed.

Policy Updates

Esborder may update this Return & Refund Policy from time to time to reflect changes in our operations or customer service procedures.

Any updates become effective immediately upon publication on our website.

Contact Us

If you have questions regarding returns or refunds, please contact us.

Our team is committed to providing prompt assistance and ensuring every return request is handled fairly, efficiently, and professionally.