Shipping & Delivery

Effective Date: July 21, 2026

Welcome to Esborder. This Shipping Policy explains how we process, ship, and deliver orders placed through our store. We are committed to providing reliable shipping services and keeping customers informed throughout every stage of the delivery process.

If you have any questions regarding your shipment, our Customer Support team is available to assist you.

Customer Support

Shipping Coverage

Esborder currently ships to addresses within the United States.

At this time, we do not ship to:

• U.S. territories where shipping service is unavailable
• Military APO/FPO addresses if unsupported by the selected carrier
• P.O. Boxes for certain oversized shipments
• International destinations

Orders can only be shipped to valid residential or commercial addresses.

Order Processing

Every order goes through several steps before shipment:

• Order verification
• Payment confirmation
• Product inspection
• Secure packaging
• Carrier pickup

Orders are processed only after successful payment authorization.

Processing does not include weekends or recognized public holidays.

Order Processing Schedule

Example:

• Order placed Tuesday at 2:00 PM EST → Processed Wednesday
• Order placed Friday at 7:00 PM EST → Processed Monday
• Weekend orders begin processing on the next business day.

Shipping Time

After your order has been processed, it will be shipped using one of our trusted shipping partners.

Delivery estimates begin after processing has been completed.

Actual delivery dates may vary depending on destination, carrier operations, weather conditions, and seasonal shipping volume.

Shipping Cost

Esborder offers simple flat-rate shipping.

There are no hidden shipping charges added after checkout unless changes are requested by the customer before shipment.

Shipping Carriers

We work with reliable national carriers to provide dependable delivery service.

Orders may be shipped using:

• USPS
• UPS
• FedEx

Carrier selection is determined based on destination, package size, logistics availability, and operational efficiency.

Carrier requests cannot always be guaranteed.

Order Confirmation

After placing an order, you will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing summary
• Shipping address
• Payment confirmation

Please review your confirmation carefully.

If you notice any incorrect information, contact us as soon as possible before your order enters processing.

Shipment Confirmation

Once your package has been shipped, a shipping confirmation email will be sent automatically.

This email generally includes:

• Shipment confirmation
• Tracking number
• Carrier information
• Tracking status
• Estimated delivery progress

Tracking information may require several hours to become active after the carrier receives the package.

Order Tracking

Customers can monitor shipment progress using the tracking number provided in the shipping confirmation email.

Tracking updates are managed directly by the shipping carrier and may include:

• Shipment accepted
• In transit
• Arrived at distribution facility
• Out for delivery
• Delivered

Tracking activity may occasionally pause while packages move between carrier facilities.

Delivery Services

Esborder partners with established shipping providers to ensure secure delivery.

Delivery services include:

Delivery options may vary depending on your location.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Contact email

Incorrect or incomplete address information may result in:

• Shipping delays
• Failed delivery attempts
• Returned packages
• Additional shipping charges if reshipment is required

Address Changes

If you need to modify your shipping address, please contact our support team immediately.

Address updates can only be made before the order has entered fulfillment.

Once an order has been shipped, we are generally unable to modify the delivery address.

Multiple Item Orders

Orders containing multiple items are usually shipped together whenever possible.

However, depending on inventory availability or warehouse logistics, some orders may arrive in separate packages.

If this occurs:

• Multiple tracking numbers may be issued.
• Packages may arrive on different delivery dates.
• No additional shipping fee will be charged for split shipments initiated by Esborder.

Delivery Delays

While we strive to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• High seasonal shipping volume
• Carrier operational delays
• Public holidays
• Security inspections
• Incorrect shipping information

Delivery estimates should be considered approximate and are not guaranteed delivery dates.

Lost Packages

If tracking indicates no movement for an extended period or your package appears lost, please contact us.

Our team will work with the shipping carrier to investigate the shipment.

To begin an investigation, please provide:

• Order number
• Customer name
• Shipping address
• Tracking number

Carrier investigations may require several business days before a final resolution is available.

Delivered but Not Received

If tracking shows "Delivered" but you cannot locate your package, we recommend:

1. Checking around your property.
2. Looking at side or rear entrances.
3. Asking household members.
4. Checking with neighbors.
5. Contacting your local carrier office.

If the package still cannot be located, please contact us for further assistance.

Damaged Packages

If your order arrives with visible shipping damage:

• Keep the original packaging.
• Take clear photographs of the package and damaged items.
• Contact our Customer Support as soon as possible.

Providing detailed information allows us to work with the shipping carrier more efficiently.

Incorrect Items

If you receive an incorrect item, please contact us promptly.

Include:

• Order number
• Photos of the received item
• Photos of the shipping label

Our support team will review the issue and provide the appropriate resolution.

Refused Deliveries

If a shipment is refused by the recipient or returned because delivery could not be completed, additional shipping charges may apply before reshipment.

Shipping charges already incurred by the carrier are generally non-refundable.

Undeliverable Packages

Packages may be returned to Esborder if:

• The address is invalid.
• Delivery attempts are unsuccessful.
• The recipient cannot be contacted.
• The package is refused.

Once the package is returned, we will contact you regarding available options.

Risk of Loss

Responsibility for your order transfers upon successful delivery to the shipping address provided during checkout, as confirmed by the shipping carrier's delivery record.

Product Availability

Although we make every effort to maintain accurate inventory, occasionally an item may become unavailable after an order has been placed.

If this happens, we will notify you promptly regarding:

• Replacement options
• Partial shipment
• Order adjustment
• Refund for unavailable items, if applicable

Holiday Shipping

During peak shopping periods, promotional events, or holidays, processing and delivery times may be longer than our standard estimates.

We encourage customers to place orders early when shopping for time-sensitive occasions.

Weather & Force Majeure

Delivery schedules may be affected by events outside our reasonable control, including:

• Severe weather
• Flooding
• Hurricanes
• Wildfires
• Earthquakes
• Government restrictions
• Transportation interruptions
• Carrier network disruptions

During these situations, shipments will continue once normal carrier operations resume.

Clothing Orders

Esborder offers apparel including:

• Hoodies
• Sweaters
• Tops
• Dresses

To help avoid delivery issues related to exchanges, customers are encouraged to carefully review product descriptions, sizing information, and color selections before completing their purchase.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Monitoring shipment tracking.
• Being available to receive deliveries when required.
• Contacting us promptly if any shipping issue arises.

Contact Us

If you have questions regarding your shipment or require assistance with an existing order, please contact our Customer Support team.

We are committed to providing timely assistance and making every effort to ensure your order reaches you safely and efficiently.