FAQs

Effective Date: July 21, 2026

Welcome to the Esborder FAQ page. Below you'll find answers to the questions we receive most often regarding orders, shipping, returns, payments, and our products. If you need additional assistance, our Customer Support team is happy to help.

Contact Information

Orders

How do I place an order?

Browse our collection, select your preferred size and color, add the item to your cart, and complete checkout using one of our accepted payment methods.

Can I change my order after placing it?

Yes. Changes can be requested before your order enters processing. Please contact us as soon as possible, and we will do our best to assist.

Can I cancel my order?

Orders may be canceled only before they begin processing. Once an order has entered fulfillment or has been shipped, cancellation is no longer possible.

How will I know my order was successful?

After your payment has been approved, you will receive an order confirmation email containing your order details.

Shipping

Where do you ship?

We currently ship within the United States.

How much does shipping cost?

We charge a flat shipping rate of $6.99 for all eligible orders.

What is your order processing time?

Orders are processed within 1 business day after payment has been successfully confirmed.

What are your shipping times?

Standard delivery typically takes 2–6 business days after your order has been processed.

Estimated total delivery time is 3–7 business days.

What is your order cut-off time?

Orders placed before 5:00 PM EST, Monday through Friday, begin processing according to our normal schedule.

Orders placed after the cut-off time or during weekends begin processing on the next business day.

Which shipping carriers do you use?

We work with trusted shipping providers, including:

• USPS
• UPS
• FedEx

The carrier is selected based on destination and operational availability.

Will I receive tracking information?

Yes.

Once your order has been shipped, you'll receive an email containing your tracking number and shipment details.

My tracking information has not updated. What should I do?

Tracking information may take several hours to appear after the carrier receives your package.

If tracking has not updated for an extended period, please contact our Customer Support team for assistance.

Products

What products does Esborder sell?

Our collections include:

• Hoodies
• Sweaters
• Tops
• Dresses

We regularly update our catalog with new seasonal styles.

How do I choose the correct size?

Each product page includes sizing information to help you choose the best fit.

If you are between sizes, reviewing the product measurements before ordering is recommended.

Will the color look exactly like the photos?

We make every effort to display product colors accurately. However, slight variations may occur due to monitor settings, lighting, and device displays.

What if an item becomes unavailable?

If a product becomes unavailable after your order is placed, we will contact you with available options, which may include a refund for the unavailable item.

Returns & Refunds

What is your return period?

Eligible items may be returned within 60 calendar days after delivery.

Is there a restocking fee?

No.

Esborder does not charge any restocking fees.

How long do refunds take?

Approved refunds are processed within 12 business days after the returned item has been inspected and approved.

Your payment provider may require additional time before the refund appears in your account.

Can I exchange an item?

We do not currently offer direct exchanges.

If you would like a different size or color, you may return the eligible item and place a new order.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible with:

• Your order number
• Photos of the item
• Photos of the package (if applicable)

Our support team will review your request and provide the appropriate solution.

Payments

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Only payment methods displayed during checkout are available.

In which currency are prices displayed?

All prices on our website are displayed in U.S. Dollars (USD) unless otherwise noted.

Is my payment secure?

Yes.

Payments are processed through secure payment providers using industry-standard security measures designed to protect your payment information.

Why was my payment declined?

A payment may be declined for reasons such as:

• Incorrect payment details
• Insufficient funds
• Authorization failure
• Security verification
• Technical issues with the payment provider

Please verify your payment information or contact your payment provider if necessary.

Account & Website

Do I need an account to place an order?

No.

You may complete your purchase without creating an account if guest checkout is available.

How do I update my personal information?

If you need to update information related to your order, please contact our Customer Support team as soon as possible.

Is my personal information protected?

Yes.

We use reasonable administrative and technical safeguards to help protect your personal information. Please refer to our Privacy Policy for more details.

Delivery Issues

My package shows "Delivered," but I cannot find it.

We recommend:

• Checking around your property.
• Asking household members.
• Checking with neighbors.
• Contacting the shipping carrier.

If you still cannot locate your package, please contact us for assistance.

My shipping address was entered incorrectly.

Please contact us immediately.

If your order has not yet entered processing, we may be able to update the shipping address.

Once an order has shipped, address changes are generally no longer possible.

What happens if my package is returned?

If a package is returned because of an incorrect address or unsuccessful delivery attempts, we will contact you regarding the available options once it has been received.

Customer Support

How can I contact Esborder?

You can reach our Customer Support team using the information below.

Our team is committed to responding promptly and providing clear, helpful assistance with any questions about your order, products, shipping, returns, or payments.